Our Commitment
The privacy of individuals, including customers, clients, service providers and
the like, is of the utmost importance to Creative Holidays and all of its businesses.
This includes all information - whether that be direct information from you, statistical
information, opinions or otherwise - that Creative Holidays collects and records
and that could reasonably be used to identify you. Creative Holidays adheres to
and complies with the National Privacy Principles and the Privacy Act 1998 (Cth).
This Privacy Policy sets out Creative Holidays' policies for managing personal information
across Creative Holidays and all of its businesses, operating within Australia.
A Privacy Officer, who is responsible for all matters pertaining to privacy, has
been appointed at Creative Holidays and this person's contact details are provided
below.
Your Acceptance
This Privacy Policy applies to and should be read in conjunction with the User's
Terms and Conditions also found on Creative Holidays' website. By viewing and using
Creative Holidays' websites you will be deemed to have agreed to the matters described
in this Privacy Policy. If you do not so agree, then you should stop accessing and
using this website immediately. Further, you are encouraged to review this Privacy
Policy regularly, as it may be updated, at Creative Holidays' discretion.
Privacy Statement
Creative Holidays is an internet-based travel directory service, with a particular
emphasis on the accommodation and entertainment needs of its diverse customer base.
As Australia's leading online domestic travel service provider, Creative Holidays
utilises the latest technological advances to target consumers' lifestyles and supply
the highest level of service without compromising usability and content of its website
and its features. In each of its businesses, Creative Holidays has relationships
with customers to whom it provides various services. As part of these customer relationships,
Creative Holidays collects information necessary to enrol customers in products
and services and to offer them additional or related products and services. Creative
Holidays takes the protection of personal information very seriously and zealously
protects the privacy of individuals, including customers, clients and service providers.
This Privacy Policy will serve the interests of all persons in respect of whom Creative
Holidays collects personal information and will provide Creative Holidays with an
effective method to provide privacy protection.
Types of Personal Information We Collect
Information we collect Generally, we collect personal information
that is needed to facilitate arrangements and bookings and to provide the services
and products offered to you via our websites. The types of personal information
that we collect from you will depend on -
- the circumstances of collection; and
- the type of service you request from us. For
example, when you request us to make your travel arrangements, we may collect details
such as your name, address,flight and other travel details, credit/debit card number
and expiry date, billing address, telephone numbers and other information related
to your travel/accommodation requirements. We generally do not collect "sensitive
information" (such as information relating to ethnic origin, religious or philosophical
beliefs, membership of a political or trade association, sexual preferences or health)
and would not do so without your consent. However, there may be instances where
such information becomes necessary. In such an event, the law requires us to obtain
your consent to the collection of "sensitive information", so we will assume that
when providing us with such information, you have consented to the collection of
that information for use in accordance with this Privacy Policy, unless you expressly
inform us otherwise.
Information you give us We collect personal information at the
time you may wish to facilitate an online purchase and we only require information
necessary to complete your booking. You may wish to provide us with additional information
so that the quality of service received is improved, but in these circumstances,
any additional information you provide us is only collected and/or used as is necessary
in order to provide you with specific additional services (eg. specific travel arrangements,
special meals, etc).
Tracking activity on our websites When you browse Creative Holidays'
websites and have not registered for any online products or services, you browse
anonymously. Personally identifiable information - such as your name, address, telephone
number and email address - is not collected as you browse. However, we track how
our website is used by both anonymous visitors and our registered customers, by
using a small string of text that is sent to your browser known as a "cookie" (see
next paragraph).
Cookies Cookies collect information that includes the server your
computer is logged onto, your browser type and how you gained entry to our website.
Therefore, when you visit our website anonymously, details are recorded about your
visit, such as, in addition to the matters described in the previous paragraph,
time and date, pages accessed and time spent. This information is used in an anonymous
form for statistical purposes and as such, cannot be used to identify you individually.
A cookie cannot retrieve any other data from your hard drive, pass on computer viruses
or capture your email address or any other personally identifiable information.
You should note that accepting cookies is required if you want to view our websites,
because they are essential for our site administration and security.
Why We Collect Personal Information
Generally, we collect, update and use personal information about you to carry
on our business, including -
- To process your application/booking for online products
and services;
- To carry out transactions you wish to make;
- To provide or facilitate the provision of (as the
case may be) requested products and services;
- To bill you or collect payment for the products and
services you purchase;
- For our research and development
- For training, quality control and verification purposes;
- To communicate our, a related company's, or a third
party's marketing offers to you; and
- To meet our legal obligations.
How we collect information Generally, we will collect personal
information directly from you, either in person, by telephone, letter, facsimile,
email, or when you visit our website.
We may also request information from you when you purchase or make enquiries about
our products or services, when you register for promotions or when you request brochures
or other information. We may also collect information when we invite you to complete
surveys or provide us with feedback.
There may be circumstances where we collect information about you from third parties.
For example (a) from people making travel, accommodation or other bookings on your
behalf; and (b) From third parties (such as market research companies, contracted
by us to obtain information so that we may improve and market our products and services).
How we store information We store personal information in a combination
of secure computer storage facilities and paper based virtuals and other records.
We have implemented systems and processes to protect the personal information we
hold from misuse, loss and unauthorised access, modification or disclosure. We use
generally accepted technology and security so your information will be transmitted
safely to us through the internet or other electronic means (see below). When we
no longer require personal information, we will take reasonable steps to securely
destroy or permanently de-identify it.
How we use your personal information Once you have provided us
with your personal information, we use it for the purposes for which it was collected.
Generally, this will involve the use of your personal information by us to deliver
products and services that you have requested and to process transactions you conduct
on our website. Other ways in which we may use your personal information follow
-
- To conduct marketing activities and to conduct market
research;
- To customise your online experience and to provide
you with more relevant online offers and updates;
- To identify frauds or errors;
- For regulatory or compliance purposes;
- To service our relationship with you;
- For internal accounting and administration.
- How we may use your email address
We may use your email address We may use your email address to
send you the following types of email messages - (a) Occasional updates about our
products and services as well as any marketing offers; and (b) Regular scheduled
email newsletters related to our products and services; you may decline to receive
email offers at any time. To make our email offers more relevant to you, we may
use information you have previously provided to us.
Access & Correction of Information about
You We will, upon a written request by you, provide you with access to the information
we hold about you, unless there is an exception which applies under the National
Privacy Principles. You are entitled to correct or update the information we hold
about you. We may recover from you our reasonable costs of supplying you with access
to the information that we hold about you. Your request to provide you with access
to the information that we hold about you will be dealt with in a reasonable time.
If we refuse to provide you with access to the information, we will provide you
with reasons for the refusal and inform you of any exceptions relied upon under
the National Privacy Principles.
Keeping Your Personal Information Up-to-Date
We will take reasonable steps to ensure that the personal information we collect,
use or disclose is accurate, complete and up-to-date. If the personal information
we hold about you is inaccurate, incomplete or out-of-date, please contact us and
we will take all reasonable steps to correct this information. Also, if your personal
details change, please contact us so that we can update our records.
Is Your Personal Information Disclosed To Third Parties
We may disclose your personal information in the following circumstances -
- If required to do so or permitted by law;
- To various regulatory bodies and law enforcement officials
and agencies to protect against fraud and for security purposes;
- To our third party service providers as well as to
our related entities;
- To third parties such as airlines, hotels, car rental
companies and other service providers for the purpose the information was collected
or for a related purpose (for example, to facilitate and process your travel requirements).
Where we engage third party contractors to perform services for us, those third
party contractors may become privy to your personal information. Under these circumstances
however, those third party contractors must safeguard this information and must
only use it for the purposes for which it was supplied, although we are not responsible
for ensuring that they comply as such. Other than the above, we will not disclose
your personal information without your consent unless disclosure is - (a) Necessary
to prevent a threat to life or health; (b) Authorised by law; (c) Reasonably necessary
to enforce any matter; (d) Necessary to investigate a suspected unlawful activity.
Trans-Border Data Flows
In providing our services to you, it may be necessary for us to forward personal
information to relevant overseas service providers - for example, airlines, hotels
and other travel and related service providers. Please let us know if you have any
objections to such transfers of information. However, we note that it may be difficult
to provide you with the products and/or services requested by you if you object
to such trans-border data flows.
Ads That Link To Our Website
Our website contains links to other sites. We are not responsible for the privacy
practices or the content of those sites. You should read the privacy statements
and policies of any linked sites as their privacy policies may differ from ours.
Opt-Out
To opt out of receiving email offers or newsletters from Creative Holidays, click
here. All email offers and email newsletters sent to you by Creative Holidays also
provide instructions on how to opt out of receiving future offers or newsletters.
These instructions are usually located at the bottom of the email message.
Security
We have adopted appropriate security features in order to protect and keep secure
personal information from loss, misuse, alteration or destruction. Creative Holidays
has obtained a digital certificate from Equifax Secure Inc, an industry leader in
the protection and management of data transmission and storage. We regularly review
our security and encryption technologies and strive to protect personal information
to the highest level possible.
SSL Technology We employ Secure Service Layer (SSL) Technology
whenever any transaction is completed over our website. Indeed, transactions involving
the passage of personal information occur in one of our secure online areas only.
SSL technology encrypts the information you send through our website. The use of
SSL technology requires two components - (a) An SSL-compatible browser; and (b)
A web server to perform "key-exchange" that establishes a secure connection.
The technology requirements needed to benefit from SSL Technology
- You will need a browser with SSL capabilities.
If you do not already have a browser with SSL capabilities, you can download an
SSL browser from various sites.
- You will also need a compliant internet service
provider. Nearly all internet service providers automatically enable SSL technology,
but you will need to ensure that this is the case with your service provider. However,
please note that Creative Holidays makes no warranty or representation in respect
of the strength or effectiveness of the encryption capabilities of SSL Technology
and Creative Holidays is not responsible in any way for events arising from any
unauthorised access of the information you provide.
Privacy Officer If you -
- have any question about your privacy or our
policy in respect of privacy;
- wish to update or access the information we
hold about you; or
- wish to make a complaint, please write to us
at the following address -
- The Privacy Officer Creative Holidays
- Travel House, 35 Grafton Street
- Bondi Junction NSW 2022 Australia
The Privacy Officer will respond to you as soon as reasonably practicable.
Changes to Our Privacy Policy We reserve the right to review this
Privacy Policy from time to time and at any time to change it. Should we change
our Privacy Policy, we will post our revised Privacy Policy on our website as soon
as it is completed and becomes available.
Further Information on Privacy You may obtain further information
regarding privacy issues in Australia by visiting the Australian Federal Privacy
Commissioner's website at http://www.privacy.gov.au/.